The GPS device is purchased separately at any retailer. Make sure it is compatible with our platform. Try to avoid buying low-quality devices; your business success depends on how reliably your devices operate.

No. Since we sell annual access, there are no lock-in contracts. Once you activate a device, it remains active for one year. Afterwards, you need to renew it manually from your administration panel.

We do not charge VAT. The prices displayed are final.

GPS Visor is the Latam GPS app to track your satellite devices directly from your phone, including live location and trip history.

Yes. GPS Visor is available for Android and iOS.

To access your devices’ information, you must log in to the application with the account created during your setup/activation process.

You can view the live location of the device on the map and check information related to routes and history within the application.

It is the current real-time position of the device on the map. Every time the GPS transmits a position update, the view in the app updates with that information.

It refers to querying historical data associated with the device, used to review specific time periods and recorded behavior.

Generally, the platform only displays data reported by the GPS and configured on your account. If it doesn’t appear, ensure the GPS is properly configured and that your account has access to that device. If the issue persists, contact support.

If there are no updates, it is usually because the GPS is not reporting or is sending invalid data. Verify that the GPS is configured correctly and has adequate mobile data/balance. If it does not show as online (green), check the configuration and physical status of the device.

The platform can only render the information transmitted by the GPS hardware. All data shown is sent directly by the GPS; therefore, you should check why your device is not transmitting the correct coordinates.

You can use the diagnostic tool (“medkit”) inside GPS Visor to generate a report sent directly to your email to review what is happening with your device.

Yes. The diagnostic report is sent via email, so it is important to have a valid email configured on your account.

GPS Visor is the client app that displays the information registered on the platform. The accuracy and quality of the data depend on the reports sent by your GPS hardware.

Proper configuration depends on the make and model of your GPS. Consult your device’s user manual to learn how to configure it. Server IP address and port details can be found in the “Devices” section at latamgps.com.

Slots represent available capacity to activate devices. When you activate a device using your available slots, it becomes linked to your account and decrements your available slot count by one.

Slots are acquired by purchasing packages on the website. Upon purchase, slots are automatically credited to your account.

No. There is no mandatory timeframe for activating a device after purchase; you can activate them whenever needed as long as you have available slots.

Once activated, the device remains active for one year.

No. Renewal is manual and managed through the application using your available slot balance.

Manual renewal requires available slots in your account. If you do not have any available slots, you must first purchase slots to proceed. You can do this in the store at latamgps.com.

Yes. If your query is not fully resolved using the available guide or requires further review, you can use the contact details provided on the website and within the GPS Visor app.